How to reach us
Whether you have a question about your Spinbob account, a payment or a promotion, there is always someone available to help. Choose the channel that suits you:
| Channel | Availability | Typical response |
|---|---|---|
| Live chat | 24/7, every day of the year | Under 60 seconds |
| Email via Help Centre form | 24/7 | Within a few hours |
| Help Centre articles | 24/7, self-service | Instant |
Live chat opens from the bubble in the bottom corner of every page. You will first be greeted by our AI assistant, which can answer common questions straight away. If you need more help, simply ask for a person and we will connect you with one of our human agents.
What we can help with
- Signing in, resetting passwords and two-factor authentication (see our login guide)
- Age and identity verification documents
- Deposits, withdrawals and payment method questions
- Spinbob bonus terms, free spins and wagering progress
- Installing the Spinbob app on iPhone or Android
- Setting or changing your safer gambling limits
To speed things up, please have your registered email address to hand. For your security, our agents will never ask for your full password or authentication codes.
Safer gambling support
Gambling should always be entertainment. If it stops feeling that way, we are here to help, and so are independent organisations. From your account you can set deposit limits, loss limits and session reminders, take a time-out or self-exclude. Our agents can apply any of these for you on request, and a limit reduction takes effect immediately.
Free, confidential support is also available from:
- BeGambleAware — advice and a national helpline: begambleaware.org
- GamCare — 24/7 chat and phone support for anyone affected by gambling: gamcare.org.uk
- GAMSTOP — free self-exclusion from all participating UK gambling sites, including Spinbob Casino: gamstop.co.uk
Making a complaint
We aim to resolve every concern quickly and fairly. If you are unhappy with any part of our service:
- Contact us through live chat or the Help Centre form and explain the issue. Most matters are settled at this stage.
- If you are not satisfied with the answer, ask for your complaint to be escalated. A senior member of the team will review it and reply in writing.
- We will send a final response within eight weeks of receiving your complaint, and usually much sooner.
- If you remain unhappy after our final response, you can refer the matter to an independent alternative dispute resolution service. We will provide the details in our final response.
Full details of the process are set out in our terms and conditions.
Before you contact us
Many answers are already in our Help Centre, which covers payments, verification, promotions and technical issues. It is searchable and updated regularly, so it is often the quickest route to a solution. If you cannot find what you need, our team at Spinbob Casino is only a message away.
